Terms & Conditions
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Terms & Conditions

DELIVERY COSTS

We strive to keep our delivery costs as low as possible. We don't make a penny on deliveries and try to absorb any extra charges as much as we can. We charge a standard one flat fee for delivery to most areas but those living in certain Postcodes are liable to pay an extra delivery charge.

POSTAGE CHARGE IS CALCULATED AT CHECKOUT

Also see Delivery Terms & Conditions for pricing and Delivery Terms

TRADE ACCOUNTS/DISCOUNT CODES

Trade accounts/Discount codes are available at our discretion. Trade accounts/Discount codes can be revoked at any time without any prior notice and/or warning for any reason we deem fit. Any Trade accounts/Discount codes are applied via a discount code and/or are automatically applied. Any Trade accounts/Discount codes are not available on sale, clearance or reduced products and/or any products we exclude from discounts.

SUITABLE FOR OUTSIDE/ANTISLIP/BATHROOM/WETROOM TERMS

Any tiles described/marked/listed as suitable for outside/antislip/bathroom/wetroom are deemed so by the manufacturer. The suitability of any tile should be assessed by a qualified person. Certain factors should be taken into account before tiles are fixed/purchased, such as if the substrate is sound, if the tile finish is fit for purpose (e.g., if the area will become wet, is the surface sloped, etc.). Our description of "suitable for outside," "antislip," "bathroom," "wet room" ONLY refers to certain tests performed by the manufacturer. artisantilecompany.co.uk will NOT be held liable for any surface/area where tiles are fixed/fitted; this is the responsibility of the buyer/purchaser.

DELIVERY TERMS

  1. If your delivery address is in an area with narrow roads and/or height restrictions, please request a smaller vehicle in the notes section.
  2. All of our deliveries go via our own trucks or a third-party haulier, operating a hub system. They are generally delivered and offloaded using a pallet truck, unless you stipulate that there is a forklift truck on site.
  3. Please ensure that the delivery site has no access restrictions.
  4. The delivery will take place on a specified day, but unfortunately, we cannot supply a time for delivery. We do ask that they call the contact on site one hour before delivery, so if this is helpful, please provide a name and number as appropriate on your purchase order. This is not a guaranteed service, however, so there will need to be somebody on site to receive the goods.
  5. Drivers are NOT insured to go into any property or take items off a pallet. Under NO circumstances will they be covered to go into communal areas where delivering to a flat, upstairs, or into lifts. It is the customer's responsibility to arrange for products to be taken into a property once the driver has taken the pallet as close to the entrance as he/she deems possible.
  6. On arrival of the pallet, please ensure that all goods are present and intact. If you see any potential or actual damages, or the packaging is not intact, please mark ‘Damaged’ on the delivery note and contact us straight away. This enables us to send out replacements free of charge, covered by our haulage insurance. Any further damages found after unwrapping will need to be reported within 24 hours in writing. Due to the necessary procedures in claiming the cost of sending replacement tiles, we may need to be provided with pictures of damages, as proof before we can process replacement claims, these can be sent to us via email or mobile phone.
  7. It is the Company's expectation that the Buyer or the Buyer's representative will be available to sign for the goods at the point of delivery. If goods are delivered without a signature, the responsibility for checking the goods is that of the Buyer.
  8. It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles, and in this instance, we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale above.
  9. Please be aware that if the hauliers are not able to deliver, or the information supplied is not correct and delivery is ultimately not made, the pallet will be withdrawn and a re-delivery charge may be incurred before the pallet is brought back to site.
  10. The Company offers a wide range of standard and special delivery services in conjunction with our own transport and third-party contractors. Whilst every effort will be made to deliver goods in line with the desired, requested, or committed service, the Company does not accept responsibility for any delay, cost, or consequential loss, howsoever caused for a failed delivery.
  11. Our delivery fees are applicable to the UK mainland postcodes only. Customers in Northern Island, The Channel Islands, Scottish Highlands, and Hebrides will